The expertise behind Recall Recover
Recall Recover is the result of an innovative and ethical approach to marine casualty and incident investigations and the surrounding issue of crew welfare. Marine Consultant Captain Terry Ogg and Consultant Clinical Psychologist Dr Rachel Glynn-Williams combined their expertise to develop a new form of investigative interviewing for responding to critical incidents at sea. Coming from different disciplines, but with the common goal of making marine casualty investigations trauma-aware, Terry and Rachel’s methodologies have evolved how these investigations and the aftermath of casualties should be handled.
Their new model, Trauma-informed Interviewing in a Marine Setting (TIMS®) combines best practice interviewing techniques with a trauma-informed approach and an expert, empathetic understanding of human stress.
Captain Terry Ogg
Marine Consultant, TIMS® Investigator
Captain Terry Ogg has over 3 decades’ experience in investigating marine and offshore casualties for commercial interests. After spending 16 years at sea and the following 15 years with a leading international marine law firm in London, Guildford and Singapore, Terry has worked as an independent marine investigator and consultant for the last 16 years. Along with his wealth of experience, Terry holds an Advanced Professional Certificate in Investigative Practice (APCIP).
“I have been privileged to work closely with and among seafarers throughout my shore-side career. I have seen first-hand their stoicism and resilience in the extraordinarily difficult situations they sometimes have to face, and also at times when they have been pushed close to or beyond their breaking point. Investigations into casualties and incidents often occur at a crucial time from the perspectives of both the investigation and those involved in the incident. Seafarers need to be supported in the aftermath of a critical incident and ensuing investigation, and beyond if necessary. By changing what we do and how we do it, we can achieve much better and mutually beneficial outcomes.” - Captain Terry Ogg
Dr Rachel Glynn-Williams
Consultant Clinical Psychologist, Clinical Director
BSc (hons); D. Clin. Psych.; C. Psychol.; AFBPsS. EMDR UK accredited practitioner Consultant to QWEST Maritime Ltd UK
Clinical Director, Recall Recover Ltd
Dr Rachel Glynn-Williams first graduated in Psychology from the University of Leeds in 1995, then in 2000, achieved a Doctorate in Clinical Psychology at the University of Liverpool. Rachel then practised within the UK’s National Health Service, providing assessment, psychotherapy and care team support within a broad range of mental and physical health settings, eventually becoming the clinical manager of a psychological therapies service in Merseyside. She then moved full time into her own independent Clinical Psychology practice, specialising in the assessment and treatment of psychological trauma following personal injury, and providing expert witness reports for the UK civil courts.
Whilst training as a Clinical Psychologist, Rachel met and married a seafarer. Rachel has experienced life on-board different vessels, becoming equally fascinated and inspired by the resilience of the seagoing community. Passionate about wanting to channel her training and experience in support of this industry, Rachel established a practice in maritime psychology. Rachel and her associates now provide clinical assessment and psychological therapies to serving seafarers on a variety of commercial cargo vessels and superyachts, as well as shore-based staff in the maritime industry. They also provide Critical Incident Stress Management (CISM), or “psychological first aid”, immediately following untoward incidents onboard and ashore.
In her consultant role, Rachel has been designing, writing and delivering mental health awareness and well-being courses for the maritime industry, live-streaming interactive sessions to vessels and offices around the world. She has been delivering bespoke guidance on psychological issues to crew management companies, P&I clubs and maritime welfare charities, such as the Liverpool Seafarers’ Centre.
A chance discussion in a Liverpool maritime networking event led to the development of this exciting collaboration between Rachel and Captain Terry Ogg.
Rachel has welcomed this privileged opportunity to combine her years of experience in trauma and working in the maritime sector, with Terry’s significant expertise, to bring this innovative approach to marine casualty work, for the shared benefit of seafarers, safety at sea and commercial interests of clients.
Rachel maintains a private clinic in Liverpool. She is an Accredited Practitioner with EMDR UK, the professional body responsible for the training and quality of this highly effective treatment for PTSD. She has received CISM training, accredited by the International Critical Incident Stress Foundation (ICISF).